Refund and Returns Policy

At Hunarbox, we are committed to providing a secure and transparent platform for freelancers and clients. Please read our Refund and Returns Policy carefully before using our services.

1. Service Nature

• Hunarbox is a freelance marketplace where independent professionals offer their services to clients.

• Since services are delivered digitally, no physical returns apply.

2. Refund Eligibility

Refunds may be considered under the following conditions:

• The freelancer has not delivered the agreed-upon work within the specified timeline.

• The delivered work does not match the project requirements outlined in the original agreement.

• Fraudulent activity or policy violations are detected.

3. Non-Refundable Situations

Refunds will not be issued in cases where:

• The client changes their mind after work has started.

• The project requirements were unclear, incomplete, or changed after agreement.

• The freelancer has already completed and delivered work as per the agreed terms.

4. Dispute Resolution

• If there is a disagreement, clients and freelancers are encouraged to first resolve the matter directly.

• If no resolution is reached, Hunarbox will review the case and make a fair decision.

• Our decision will be final to maintain platform integrity.

5. Refund Process

• Approved refunds will be processed to the client’s original payment method.

• Processing times may vary depending on banks or payment gateways.

6. Policy Updates

Hunarbox reserves the right to update or modify this policy at any time. Users will be notified of significant changes.

7. Contact Us

For any questions or clarifications regarding this policy, please contact our support team at Support@hunarbox.in