- Excel Data Analyst with Genpact experience. Expert in dashboards, data cleaning, and reporting. Delivering accurate and efficient solutions.
- Experienced Excel specialist skilled in data analysis, dashboards, and automation. Ensuring accuracy, insights, and timely delivery.
- Data analyst with corporate experience in Excel, reporting, and dashboards. Transforming raw data into meaningful business insights.
Work Experience
Credit Services Executive
HSBC ELECTRONIC DATA PROCESSING INDIA PRIVATE LIMITED
9/6/2021
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27/7/2023
As a Credit Services Executive at HSBC, I was responsible for supporting credit operations by ensuring the accurate processing, validation, and maintenance of financial and customer data. I worked in a fast-paced environment where attention to detail, compliance, and operational efficiency were essential to delivering high-quality banking services. Key Responsibilities Processed and verified credit-related applications and documentation in accordance with HSBC policies and regulatory guidelines. Reviewed customer and financial information to ensure data accuracy, completeness, and compliance with internal procedures. Maintained and updated customer records while ensuring the confidentiality and security of sensitive financial information. Performed data validation, reconciliation, and quality checks to minimize processing errors and maintain service excellence. Coordinated with cross-functional teams to resolve discrepancies and ensure timely completion of credit-related requests. Handled customer and internal stakeholder queries professionally, providing prompt and accurate resolutions. Monitored service level agreements (SLAs) and consistently met productivity, quality, and turnaround time targets. Prepared operational reports and maintained documentation to support business processes and audit requirements. Followed risk management and compliance standards to ensure all activities aligned with regulatory and organizational policies. Participated in process improvement initiatives by identifying workflow inefficiencies and recommending practical solutions. Key Skills Demonstrated Credit Operations & Financial Documentation Banking Compliance & Risk Awareness Data Validation & Quality Assurance Microsoft Excel & Data Management Analytical Thinking & Problem Solving Customer Service & Stakeholder Management Process Improvement & Operational Excellence Time Management & Attention to Detail Team Collaboration & Cross-Functional Coordination Professional Communication Achievements Maintained high levels of accuracy while processing large volumes of credit-related transactions. Consistently met productivity and quality targets in a deadline-driven environment. Contributed to operational efficiency through effective data management and process adherence. Built a reputation for reliability, attention to detail, and delivering high-quality customer service.
Customer Services Representative
GENPACT
4/3/2024
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11/4/2025
As a Management Trainee – Customer Services Representative at Genpact, I supported business operations by delivering efficient customer service, managing data-intensive processes, and ensuring accurate documentation. I collaborated with cross-functional teams to resolve customer queries, maintain operational excellence, and meet service-level commitments in a fast-paced corporate environment. Key Responsibilities Delivered prompt and professional customer support by resolving client queries and service requests. Processed and validated business data while ensuring accuracy, quality, and compliance with organizational standards. Managed documentation, indexing, and record maintenance for seamless business operations. Prepared reports and tracked operational metrics using Microsoft Excel. Coordinated with internal stakeholders to resolve process-related issues and improve customer satisfaction. Followed Standard Operating Procedures (SOPs) to ensure consistent and error-free service delivery. Assisted in identifying process improvement opportunities to enhance operational efficiency. Maintained high productivity while adhering to quality standards and turnaround time (TAT) requirements. Core Skills Developed Customer Service & Relationship Management Microsoft Excel & Data Analysis Data Processing & Documentation Reporting & MIS Preparation Process Improvement & Quality Assurance Problem Solving & Analytical Thinking Effective Communication Team Collaboration & Stakeholder Coordination Time Management & Multitasking Attention to Detail & Accuracy During my tenure, I consistently demonstrated professionalism, adaptability, and a customer-centric approach while contributing to operational excellence and delivering high-quality service in a dynamic corporate environment.
Education
M COMM
MASTERS
3/8/2009
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7/7/2011
I hold a Master of Commerce (M.Com.) degree, which has provided me with a strong foundation in accounting, finance, business management, economics, and commerce. Throughout my academic journey, I developed analytical, problem-solving, and quantitative skills that enable me to interpret financial data, prepare reports, and make informed business decisions. My education has strengthened my understanding of financial principles, business operations, and corporate practices while enhancing my proficiency in Microsoft Excel, data analysis, and report preparation. It has also helped me build strong communication, organizational, and time management skills that are essential in a professional environment. The combination of my academic background and practical corporate experience has equipped me to handle data-driven tasks efficiently, maintain high accuracy, and contribute effectively to business operations and decision-making.
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